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Looking for answers? Explore our FAQs below to find solutions to your most common questions.
Product Information
Yes. The deep-kneading shiatsu massage nodes are designed to mimic real hands, helping to relieve muscle tension, stiffness, and daily fatigue.
Yes! It features 3 massage intensity levels, so you can choose from gentle relaxation to deep tissue massage based on your preference.
Absolutely. This massager comes with 3 heating levels, allowing you to enjoy soothing warmth at your desired comfort level.
We recommend using it for 10–15 minutes per session, 1–2 times a day, to avoid overuse and ensure a comfortable experience.
Yes! It can be used on your back, waist, legs, and feet, not just the neck and shoulders.
Please make sure the device is fully charged before first use. For safety and battery protection, the massager may not power on if the battery level is too low. We recommend charging it completely before using it for the first time.
Orders & Shipping
We support multiple payment methods for your convenience, including all major credit and debit cards (such as Visa and Mastercard), Apple Pay, and flexible installment plans. You can choose your preferred option on the checkout page to complete payment.
Yes, you can request to modify your delivery address before your order is shipped. To do so, please contact our customer service promptly with your order number and the updated address information—this helps us process your request accurately and efficiently.
If your order has already been shipped, we can assist in coordinating with the courier to update the address. However, please note that the success of this modification is not guaranteed, as it depends on factors like the courier’s current processing stage and the shipment’s location.
To avoid unnecessary inconvenience caused by address issues, we recommend that you carefully check and confirm your delivery address information when placing an order.
The shipping time and subsequent delivery of your order may vary depending on the product's inventory status:
If you have purchased an in-stock item, it will be shipped within 1–2 business days, and delivery usually takes 3–5 business days after dispatch.
If you have purchased a pre-order item, the specific shipping time will depend on the actual arrival of the product.
If you would like detailed updates on your order status, feel free to contact our customer service team at Support@blacklyte.com. We will be glad to provide you with the latest information. Thank you for your understanding and patience!
Currently, we offer free shipping for orders to most countries.
Once your order is dispatched, we will send you a shipping confirmation email to your registered email address. This email will include a unique tracking number and a direct link to the courier’s tracking page.
If your package is lost or damaged while in transit, please contact our customer service team at Support@weyais.com and include your proof of purchase.
For damaged packages, please also attach additional materials to help us process your request efficiently:
A photo of the shipping label (from the outer package);
Photos of the outer packaging (showing any damage, if applicable);
Clear photos of the damaged product itself.
Our team will review your information promptly and assist with follow-up steps.
Yes, you may cancel your order before it is shipped by contacting our customer service team with your order number.
If your order has already been shipped, we will assist you in intercepting the delivery. However, please note that delivery interception is not guaranteed to succeed, as it depends on factors such as the courier’s processing progress and the shipment’s current location.
Warranty & Return Policy
We support multiple payment methods for your convenience, including all major credit and debit cards (such as Visa and Mastercard), Apple Pay, and flexible installment plans. You can choose your preferred option on the checkout page to complete payment.
Yes, you can request to modify your delivery address before your order is shipped. To do so, please contact our customer service promptly with your order number and the updated address information—this helps us process your request accurately and efficiently.
If your order has already been shipped, we can assist in coordinating with the courier to update the address. However, please note that the success of this modification is not guaranteed, as it depends on factors like the courier’s current processing stage and the shipment’s location.
To avoid unnecessary inconvenience caused by address issues, we recommend that you carefully check and confirm your delivery address information when placing an order.
The shipping time and subsequent delivery of your order may vary depending on the product's inventory status:
If you have purchased an in-stock item, it will be shipped within 1–2 business days, and delivery usually takes 3–5 business days after dispatch.
If you have purchased a pre-order item, the specific shipping time will depend on the actual arrival of the product.
If you would like detailed updates on your order status, feel free to contact our customer service team at Support@blacklyte.com. We will be glad to provide you with the latest information. Thank you for your understanding and patience!
Currently, we offer free shipping for orders to most countries.
Once your order is dispatched, we will send you a shipping confirmation email to your registered email address. This email will include a unique tracking number and a direct link to the courier’s tracking page.
If your package is lost or damaged while in transit, please contact our customer service team at Support@weyais.com and include your proof of purchase.
For damaged packages, please also attach additional materials to help us process your request efficiently:
A photo of the shipping label (from the outer package);
Photos of the outer packaging (showing any damage, if applicable);
Clear photos of the damaged product itself.
Our team will review your information promptly and assist with follow-up steps.
Yes, you may cancel your order before it is shipped by contacting our customer service team with your order number.
If your order has already been shipped, we will assist you in intercepting the delivery. However, please note that delivery interception is not guaranteed to succeed, as it depends on factors such as the courier’s processing progress and the shipment’s current location.