Privacy policy

Overview weyais.com operates this store and website, including all related information, content, features, tools, products and services (including, but not limited to, kneading pillows), in order to provide you, the customer, with a curated shopping experience (the "Services"). weyais.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Credit card, debit card, payment card information, transaction details, and payment confirmation.

  • Account information: Username, password, security questions, preferences and settings.

  • Transaction information: Items you view, add to cart/wishlist, purchase, return, exchange or cancel.

  • Communications: Information included in support inquiries or other communications with us.

  • Device information: Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Interaction and navigation data regarding how you use our Services.

Personal Information Sources

  • Directly from you: When you create an account, visit the Services, communicate with us, or provide information manually.

  • Automatically: From your device and via cookies/similar technologies.

  • Service Providers: Engaged to facilitate technology, payment, and logistics.

  • Partners/Third Parties: Advertising and business partners.

How We Use Your Personal Information

  • Provide, Tailor, and Improve Services: Fulfilling orders, processing payments, arranging shipping, managing accounts, and recommending products based on your preferences.

  • Marketing and Advertising: Sending promotional emails, text messages, or postal mail, and displaying personalized online advertisements.

  • Security and Fraud Prevention: Authenticating accounts, securing payments, and detecting malicious or fraudulent activity.

  • Communicating with You: Providing customer support and maintaining our business relationship.

  • Legal Reasons: Complying with applicable laws, responding to legal processes, and enforcing our terms.

How We Disclose Personal Information We may disclose information to third parties for legitimate purposes, including:

  • Shopify and Service Providers: For IT management, payment processing, shipping, and data analytics.

  • Marketing Partners: For targeted advertising services.

  • Legal Compliance: In response to subpoenas, warrants, or other legal obligations.

  • Business Transactions: In connection with mergers, acquisitions, or bankruptcy proceedings.

Behavioral Advertising We use your personal information to provide targeted advertisements. This includes using Google Analytics (opt-out available here) and Shopify Audiences. For more information on targeted advertising, visit the Network Advertising Initiative.

Security and Retention We retain your personal information for as long as necessary to maintain your account, provide services, comply with legal obligations, and resolve disputes. Please note that no security system is impenetrable.

Your Rights and Choices (CCPA) Depending on your residency, you may have the right to access, delete, correct, or port your information, or opt-out of the "sale" or "sharing" of personal information for targeted advertising.

  • Note on "Selling": Our site does not "sell" your personal information in the traditional sense. However, in accordance with the CCPA, we may share information with our advertising partners for targeted advertising, which may be defined as "selling" or "sharing" under applicable law.

  • Global Privacy Control: We honor Global Privacy Control (GPC) opt-out signals.

Children's Data Our Services are not intended for children under 16. We do not knowingly collect or sell personal information from minors.

Changes to This Privacy Policy We may update this policy periodically to reflect changes in our practices or regulatory requirements. The "Last updated" date will be revised accordingly.

Contact Us Should you have any questions about our privacy practices or wish to exercise your rights, please contact us at:

Company: weyais.com

Email: postmaster@weyais.com

Address: 2580 E Merrill Ave, Ontario, CA, 91762, US

Support Hours: Monday-Friday: 9:00 - 18:00 PT